Why is persuasion
the world's most researched skill? That's easy-as history shows, it's the
world's most important skill!
Take a trip back to
the Fifth Century B.C., when Athenians were experimenting with a new form of
government. The Athenians quickly discovered that to succeed in a democracy,
they had to be persuasive. Leaders used persuasion (then called rhetoric) to
gain agreement and win support. Everyday citizens used persuasion before a new
legal body-the jury.
Recognizing its
importance, Athenian scholars, including Plato and Aristotle, began to study
the powerful process of persuasion. Circa 435 B.C., they defined three elements
of the process of persuasion: Logos, the appeal to logic, reason, and
facts; Pathos, the appeal to emotions; and Ethos, the appeal of
the speaker's character and credibility. These scholars found that one or more
of these appeals characterize any instance of persuasion. Aristotle wrote three
books about persuasion.
Among his
conclusions, he stated that logic is the most reliable appeal, and that it is a
"human failing" that people sometimes tend to be persuaded less by
logic and more by emotion. Scientists are now learning precisely why appeals to
logic can be so unproductive. And they've learned that Aristotle had it all
backward when he defined logic as the most reliable appeal to persuasion. In
ancient Greece, persuasion proved to be enormously effective in politics,
commerce, jurisprudence and everyday life-so much so, that when the Romans
conquered Greece, they continued to study and apply the skill of persuasion.
Caesar Augustus became a master persuader. He magnificently used the Ethos appeal,
starting every speech with the phrase "Vini, Vidi, Vici." I came, I
saw, I conquered. By establishing who he was and why people should listen to
him, he was able to quickly win their support.
Fast forward to the
U.S.A. in 1940s and '50s. Explosive post-war economic growth led to more
research into how people could make good things happen through others. Writers
produced a spate of books based on the groundbreaking research of Carl I.
Hovland of Yale University. Many other prestigious universities and business
schools also initiated research into the science, art and skill of persuasion.
The race for knowledge on how to gain agreement, compliance, to get to YES was
on in earnest!
Politicians of that
era also realized that the greatest power in the world was the power to
persuade. Even President Harry Truman understood how central persuasion was to
his ability to lead. "I sit here all day trying to persuade
people," he said. "That's all the powers of the President
amount to." Today Condoleezza Rice adds to this from her own position
of power, "Power is nothing unless you can turn it into influence."
In time, new and
exciting facts about persuasion continued to appear. In the 1980s, Dr. Robert
Cialdini, Arizona State University's Regents Professor of Psychology, conducted
extensive research into the emotional "triggers" of persuasion. By
the late 90s, his book, Influence - the Psychology of Persuasion, had
become Amazon.com's best-selling business book. Soon, Harvard Business School
and other leading institutions were offering executive courses in persuasion
skills.
Today the
quest for persuasion knowledge continues at warp speed. While some scientists
are unraveling the human genome, defining how our chromosomes and DNA affect
our physical bodies, others are unraveling the secrets of the brain, exploring
how it processes decision-making information.
In this vein,
Jay Conger, Director of the Leadership Institute at the University of Southern
California School of Business, tells us why research into the "how
to" of persuasion is so critical: "Today's business contingencies
make persuasion more necessary than ever," he says. "Many
businesspeople misunderstand persuasion and more still underutilize it."
The art and
science of persuasion continues to attract the world's best minds. Why? Because
today's leaders need to know:
How do I motivate others to act?
How do I produce agreement,
compliance, and results?
How do I generate change?
How do I make important things
happen with and through others?
How do I sell my ideas, my
products, and my services?
How do I trigger YES?
The brilliant
minds of antiquity had many answers, and today's scientists have even more.
According to New York University Neuroscientist Joseph LeDoux, "The amygdale
[the emotional part of the brain] has a greater influence on the cortex
[the thinking part] than the cortex has on the amygdale, allowing emotion to
dominate and control thinking."
Similarly, the book and the PBS series "The Secret Life of the Brain"
(funded principally by the National Science Foundation) distills the entire
2,500 years of persuasion research into a single sentence:
"We are
not thinking machines. We are feeling machines that think."
History and
modern science agree. To persuade successfully, we must appeal to the
listener's inborn, hard-wired need to satisfy emotional needs and wants. We
must frame our presentations to appeal to specific shortcuts, the triggers
embedded in each of our brains. We must learn to work with the other person's
brain rather than against it as we have been doing for 2,500 years.
The brilliant
minds of Greece and Rome recognized the need for persuasion, and set forth
fundamental guidelines. Today's scientists and researchers have defined the
specific process that our brains use to make decisions. For the first time, we
understand how to work with, not against, the brain's decision-making process
to help others make easy, non-analytical, yet correct decisions.
Today
persuasion is more critical than ever. And for the first time we are learning
how to persuade efficiently. For the first time we can see, in vivo, in real
time, the brain's blood, oxygen and neuron flows as it responds to decision
stimuli. We can see distinct brain elements "light up" as they are
brought into play. The exciting news is that we finally understand the
persuasion process, a process we've been doing poorly for 2,500 years. And that
understanding enables us to produce YES, agreement, action and results with and
through others.
For the first
time in history, we have the scientifically documented breakthrough to quickly,
easily produce YES, and the results we want and need from others.
Russ Granger, president of ProEd Corporation, is the author of The 7 Triggers to Yes!, and is an international consultant, trainer and author.